An AI teammate that never misses a customer
Travellers have questions in every time zone. Havari AI answers them 24/7 and keeps trips on track.
Answers your calls
Answers booking and travel questions any time.
- Explains packages, prices and availability
- Takes booking enquiries with all the details
- Passes changes and complaints to your team
Makes calls for you
Makes the calls that close and confirm trips.
- Follows up quote requests
- Confirms bookings and balance due dates
- Calls before departure with final details
Replies to every message
Replies to traveller messages instantly.
- Answers questions about itineraries and documents
- Sends confirmations and travel information
- Escalates urgent travel issues straight away
SMS
97% open rateInstant, direct messages that get opened within minutes.
Booking Confirmations
Send instant SMS confirmations for flights, holidays, hotels, tours, and activities with all the important details.
Travel Alerts
Notify travellers of gate changes, delays, cancellations, and FCDO travel advice in real time.
Itinerary Updates
Share boarding passes, check-in reminders, and trip details via SMS for easy access on the go.
SMS use cases for Travel & Tourism
Flight Notifications
Send check-in reminders 24 hours before departure and transfer details on arrival.
Hotel Pre-Arrival
Welcome guests with check-in details, room upgrades, and hotel facilities before they arrive.
Destination Tips
Share local recommendations, weather updates, and excursion ideas during their stay.
Tour Reminders
Send meeting point details, pick-up times, and last-minute excursion reminders to travellers.
Message examples
Flight Reminder
Your flight {FlightNumber} to {Destination} departs tomorrow at {Time}. Check in now: {Link} Have a great trip!
Hotel Welcome
Welcome to {Hotel}! Check-in is from {Time}. Arriving early? Text EARLY for options. Your booking reference: {Code}
Tour Confirmation
Your {TourName} is confirmed for {Date} at {Time}. Meet at {Location}. Questions? Just reply to this text!
Email that makes every trip feel effortless
Itinerary Emails
Send comprehensive trip itineraries with hotel details, activities, and important contacts.
Booking Confirmations
Deliver complete booking confirmations with attachments, e-tickets, and reference numbers.
Destination Guides
Send curated destination guides, packing tips, and local recommendations before departure.
Email example
Trip Itinerary
Subject: Your {Destination} trip — full itinerary
Hi {FirstName}! Exciting times ahead. Your full itinerary for {Destination} ({Dates}) is attached.
Inside: flight details, hotel info, transfers, and emergency contacts. Have an amazing trip! ✈️WhatsApp for real-time travel support and alerts
Live Travel Alerts
Push gate changes, delays, and disruptions straight to travellers' WhatsApp in real time.
Destination Tips
Share local recommendations, weather updates, and activity suggestions with images and links.
In-Trip Concierge
Let travellers request transfers, restaurant bookings, and excursions via WhatsApp — 24/7.
WhatsApp example
Flight Alert
⚠️ Flight update: {FlightNumber} to {Destination} has been delayed.
New departure: {NewTime}
New gate: {Gate}
Questions? Reply here and our team will help immediately.Instagram DMs for wanderlust-driven enquiries
Destination Enquiries
Answer questions the moment someone DMs about a destination from a post or reel.
Booking Availability
Confirm availability and pricing for trips people are already excited about.
Story Engagement Follow-Ups
Turn story replies and travel inspiration engagement into booking conversations.
Instagram DM example
Destination DM
Hi {FirstName}! {Destination} is one of our favourites too 🌴 Want me to send over some package options and pricing?Messenger
Facebook PagesMessenger for real-time travel conversations
Booking Requests
Let travellers request quotes and book trips directly via Messenger.
Itinerary Questions
Answer questions about an upcoming trip's itinerary, transfers, and inclusions.
In-Trip Support
Support travellers with changes, upgrades, and questions while they're away.
Messenger example
Booking Request
Hi {FirstName}! Thanks for your interest in {Destination} 🧳 How many travellers and what dates are you thinking?Everything in one shared inbox
SMS, Email, WhatsApp, Instagram and Messenger all land in one place — with built-in CRM and team collaboration.
Shared Inbox
Every SMS, Email, WhatsApp, Instagram and Messenger message in one place. Assign conversations, add notes, and reply as a team.
Bulk Campaigns
Send thousands of personalised messages across SMS, Email, WhatsApp, Instagram and Messenger instantly. Upload contacts, merge fields, schedule delivery.
Built-in CRM
Every conversation becomes a ticket. Track status, assign to team members, and see full customer history.
Smart Scheduling
Schedule campaigns in advance or set up automated sequences triggered by customer behaviour.
Message Templates
Reusable templates with personalisation tags across all five channels. Save time, stay consistent.
Analytics
Track delivery, open rates, response times, and agent performance across every channel and inbox.
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