SMS
97% open rateInstant, direct messages that get opened within minutes.
Reservation Confirmations
Send instant booking confirmations and pre-arrival information to guests via SMS.
Reduce No-Shows
Cut no-shows by 50% with automated reservation reminders for restaurants, spas, and events.
Guest Experience
Welcome guests with check-in details, upsell services, and request feedback after their stay.
SMS use cases for Hospitality
Table Readiness
Text diners when their table is ready instead of using noisy pagers. Improve the waiting experience.
Special Offers
Promote happy hour specials, weekend brunch, and seasonal menus to your SMS subscriber list.
Loyalty Programs
Send exclusive member perks, birthday rewards, and points balance updates via SMS.
Event Promotions
Fill seats for special events, wine tastings, and live entertainment with targeted SMS campaigns.
Message examples
Reservation Reminder
Hi {FirstName}! Reminder: Your reservation at {Restaurant} is tomorrow at {Time} for {Guests} guests. Reply C to confirm.
Table Ready
Good news! Your table for {Guests} is ready. Please head to the host stand. Thanks for your patience!
Post-Visit
Thanks for dining with us! We'd love your feedback: {Link} Show this text on your next visit for 10% off!
Email that builds guest relationships and drives bookings
Booking Confirmations
Send detailed reservation confirmations with check-in times, amenities, and local tips.
Pre-Arrival Emails
Upsell room upgrades, dining packages, and spa bookings before guests arrive.
Post-Stay Reviews
Automatically request reviews after checkout to build your online reputation.
Email example
Pre-Arrival Email
Subject: We can't wait to welcome you, {FirstName}!
Your stay at {Hotel} is coming up on {Date}. Check-in from {Time}.
Would you like to upgrade your room or book dinner? Reply to this email and we'll take care of everything.WhatsApp for a seamless, luxury guest experience
Concierge Service
Let guests request room service, book taxis, and make dining reservations via WhatsApp.
Table & Menu Sharing
Share today's specials and allow guests to view menus and book tables without leaving WhatsApp.
In-Stay Support
Handle guest requests, complaints, and queries instantly — improving satisfaction scores.
WhatsApp example
Table Ready
Hi {FirstName}! 🍽️ Your table for {Guests} is ready.
Please head to the host stand — our team is looking forward to welcoming you!Instagram DMs for guests discovering you on social
Booking Enquiries
Answer availability questions from people who found you through a reel, post, or story tag.
Availability Checks
Confirm room or table availability instantly for guests who'd rather DM than call.
Influencer & Guest Replies
Respond to story mentions and guest tags to build relationships and repeat bookings.
Instagram DM example
Availability DM
Hi {FirstName}! Thanks for your interest 😊 We do have availability that weekend — want me to hold a table/room for you?Messenger
Facebook PagesMessenger for concierge-style guest service
Reservation Requests
Take booking requests via Messenger without guests needing to call or fill out a form.
Pre-Arrival Questions
Answer parking, check-in time, and dietary questions ahead of a guest's visit.
In-Stay Requests
Let guests request room service, late checkout, or restaurant bookings straight from Messenger.
Messenger example
Reservation Confirmed
Hi {FirstName}! Your table for {Guests} on {Date} at {Time} is confirmed 🎉
Any dietary requirements we should know about?Everything in one shared inbox
SMS, Email, WhatsApp, Instagram and Messenger all land in one place — with built-in CRM and team collaboration.
Shared Inbox
Every SMS, Email, WhatsApp, Instagram and Messenger message in one place. Assign conversations, add notes, and reply as a team.
Bulk Campaigns
Send thousands of personalised messages across SMS, Email, WhatsApp, Instagram and Messenger instantly. Upload contacts, merge fields, schedule delivery.
Built-in CRM
Every conversation becomes a ticket. Track status, assign to team members, and see full customer history.
Smart Scheduling
Schedule campaigns in advance or set up automated sequences triggered by customer behaviour.
Message Templates
Reusable templates with personalisation tags across all five channels. Save time, stay consistent.
Analytics
Track delivery, open rates, response times, and agent performance across every channel and inbox.