An AI teammate that never misses a customer
Shoppers want answers now, at 9pm on a Sunday as much as on a Tuesday morning. Havari AI picks up every call and message so no sale slips away.
Answers your calls
Answers the phone 24/7 with your stock, delivery and returns policies to hand.
- Where's my order? Checks the details and explains next steps
- Store hours, stock questions and click-and-collect
- Takes a message for the team when a person is needed
Makes calls for you
Calls customers back so your team doesn't have to.
- Follows up high-value abandoned baskets
- Confirms large orders and delivery slots
- Calls back missed calls within minutes
Replies to every message
Replies to SMS, WhatsApp, Instagram and Messenger in seconds.
- Answers product, sizing and delivery questions
- Sends order and returns information on request
- Tags and routes complaints to the right person
SMS
97% open rateInstant, direct messages that get opened within minutes.
Recover Abandoned Baskets
Send automated SMS reminders to customers who left items in their basket. Recover up to 30% of abandoned sales with well-timed messages.
Flash Sales & Promotions
Announce limited-time offers and flash sales instantly. Create urgency with countdowns and exclusive discount codes.
Order Updates
Keep customers informed with dispatch notifications, delivery updates, and tracking links.
SMS use cases for Retail & E-commerce
Seasonal Campaigns
Launch Black Friday, Christmas, Boxing Day and January sales with SMS campaigns that get opened within minutes.
VIP Customer Programmes
Reward loyal customers with early access, exclusive discounts, and personalised offers via SMS.
Re-engagement
Win back lapsed customers with comeback offers and personalised product recommendations.
New Product Launches
Create buzz for new products with instant SMS alerts to your subscriber list. Drive first-day sales.
Message examples
Flash Sale Alert
Hi {FirstName}! 🔥 24-HOUR FLASH SALE: 40% off everything! Use code FLASH40 at checkout. Shop now: {Link}
Basket Reminder
You left something in your basket! Complete your order today and get FREE UK delivery with code FREEDEL: {Link}
Back in Stock
Good news {FirstName}! The {Product} you wanted is back in stock. Grab it before it's gone: {Link}
Email marketing that drives repeat sales
Order Confirmations
Instantly send branded order confirmations and dispatch updates with tracking links.
Newsletters & Lookbooks
Showcase new arrivals, seasonal collections, and curated product picks to your subscriber list.
Abandoned Cart Recovery
Re-engage shoppers who browsed but didn't buy with personalised follow-up emails.
Email example
Abandoned Cart Email
Subject: You left something behind 🛍️
Hi {FirstName},
Your cart is still waiting! Complete your order today and enjoy FREE UK delivery with code FREEDEL.
[View Your Cart →]WhatsApp for rich, interactive shopping experiences
Order Tracking
Send real-time delivery updates with rich notifications so customers always know where their order is.
Product Showcases
Share product images, videos, and catalogues directly in WhatsApp to drive impulse purchases.
Customer Service
Handle returns, size queries, and complaints in a two-way WhatsApp conversation — no hold music.
WhatsApp example
Order Dispatched
Hi {FirstName}! 📦 Your order has been dispatched and is on its way.
Track it here: {Link}
Expected delivery: {Date}
Any questions? Just reply to this message.Instagram DMs that turn browsers into buyers
Product Enquiries
Answer sizing, stock, and price questions the moment someone DMs a product post or reel.
Story Reply Conversion
Turn story replies and comment DMs into a real sales conversation before the moment passes.
Order Support
Handle order status, returns, and exchange questions without customers ever leaving Instagram.
Instagram DM example
Stock Reply
Hey {FirstName}! 👋 Yes, we've got that in stock in a Medium.
Want me to hold one for you or send a link to check out? 🛍️Messenger
Facebook PagesMessenger for browsing-to-buying in one chat
Shop Follow-Ups
Follow up on Facebook Shop views and cart activity with a friendly nudge to complete the sale.
Click-to-Messenger Ads
Turn ad clicks straight into a live sales conversation instead of a bounce off a landing page.
Restock Alerts
Message customers the second an out-of-stock item they asked about is back available.
Messenger example
Restock Alert
Good news {FirstName}! 🎉 The item you asked about is back in stock.
Grab yours before it sells out again: {Link}Everything in one shared inbox
SMS, Email, WhatsApp, Instagram and Messenger all land in one place — with built-in CRM and team collaboration.
Shared Inbox
Every SMS, Email, WhatsApp, Instagram and Messenger message in one place. Assign conversations, add notes, and reply as a team.
Bulk Campaigns
Send thousands of personalised messages across SMS, Email, WhatsApp, Instagram and Messenger instantly. Upload contacts, merge fields, schedule delivery.
Built-in CRM
Every conversation becomes a ticket. Track status, assign to team members, and see full customer history.
Smart Scheduling
Schedule campaigns in advance or set up automated sequences triggered by customer behaviour.
Message Templates
Reusable templates with personalisation tags across all five channels. Save time, stay consistent.
Analytics
Track delivery, open rates, response times, and agent performance across every channel and inbox.
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