SMS
97% open rateInstant, direct messages that get opened within minutes.
Appointment Reminders
Reduce no-shows by up to 40% with automated SMS appointment reminders sent 24-48 hours before scheduled visits.
HIPAA Compliance
Send secure, compliant messages for appointment confirmations, prescription reminders, and health tips.
Patient Engagement
Keep patients informed with health reminders, wellness tips, and follow-up care instructions via SMS.
SMS use cases for Healthcare
Prescription Reminders
Send medication refill reminders and instructions to improve medication adherence and patient outcomes.
Lab Results
Notify patients when test results are ready for review, with secure links to patient portals.
Waitlist Management
Fill last-minute cancellations by texting patients on your waitlist about available appointment slots.
Health Screenings
Send reminders for annual checkups, vaccinations, and preventive care appointments.
Message examples
Appointment Reminder
Hi {FirstName}, this is a reminder about your appointment with Dr. {Doctor} tomorrow at {Time}. Reply C to confirm or R to reschedule.
Prescription Ready
Your prescription is ready for pickup at {Pharmacy}. We're open until {Time}. Questions? Call us at {Phone}
Wellness Check
Time for your annual checkup! Schedule your appointment today: {Link} or call us at {Phone}
Email communications that keep patients informed
Appointment Confirmations
Send detailed confirmation emails with date, time, location, and pre-appointment instructions.
Test Results & Letters
Securely communicate test results, referral letters, and post-consultation summaries.
Health Newsletters
Share wellness tips, seasonal health advice, and important practice updates with patients.
Email example
Appointment Confirmation
Subject: Your appointment is confirmed
Dear {FirstName},
Your appointment with Dr. {Doctor} is confirmed for {Date} at {Time}.
Please arrive 10 minutes early and bring photo ID. View directions: {Link}WhatsApp for fast, convenient patient communication
Appointment Reminders
Send WhatsApp reminders with quick-reply buttons so patients can confirm or reschedule instantly.
Prescription Notifications
Notify patients when prescriptions are ready, with opening hours and pickup instructions.
Follow-Up Check-Ins
Send post-appointment welfare messages and direct patients to next steps in their care.
WhatsApp example
Appointment Reminder
Hi {FirstName} 👋 This is a reminder about your appointment tomorrow at {Time}.
Reply:
✅ CONFIRM — to confirm
🔄 RESCHEDULE — to change
See you then!Instagram DMs for approachable patient engagement
Booking Inquiries
Answer questions from people who found you through a reel or post before they lose interest.
Treatment Q&A
Handle questions about treatments, pricing, and availability privately over DM.
Before & After Follow-Ups
Turn engagement on before/after content into consultation bookings, ideal for aesthetic and dental practices.
Instagram DM example
Consultation DM
Hi {FirstName}! Thanks for your interest 😊 We'd love to book you in for a free consultation.
What day works best for you this week?Messenger
Facebook PagesMessenger for easy appointment requests
Appointment Requests
Let patients request or move appointments via Messenger without waiting on the phone line.
Practice FAQs
Answer common questions about opening hours, parking, and registration instantly.
Reminder Follow-Ups
Send a friendly follow-up if a patient hasn't confirmed their upcoming appointment.
Messenger example
Appointment Request
Hi {FirstName}, thanks for reaching out! We have availability on {Date} at {Time} or {Date2} at {Time2}.
Which works best for you?Everything in one shared inbox
SMS, Email, WhatsApp, Instagram and Messenger all land in one place — with built-in CRM and team collaboration.
Shared Inbox
Every SMS, Email, WhatsApp, Instagram and Messenger message in one place. Assign conversations, add notes, and reply as a team.
Bulk Campaigns
Send thousands of personalised messages across SMS, Email, WhatsApp, Instagram and Messenger instantly. Upload contacts, merge fields, schedule delivery.
Built-in CRM
Every conversation becomes a ticket. Track status, assign to team members, and see full customer history.
Smart Scheduling
Schedule campaigns in advance or set up automated sequences triggered by customer behaviour.
Message Templates
Reusable templates with personalisation tags across all five channels. Save time, stay consistent.
Analytics
Track delivery, open rates, response times, and agent performance across every channel and inbox.