An AI teammate that never misses a customer
Reception phones never stop. Havari AI handles routine calls and messages so your team can focus on patients in front of them.
Answers your calls
Answers calls with your opening hours, services and booking rules, day or night.
- Books, moves and cancels appointments in your calendar
- Answers questions about treatments and prices
- Passes anything clinical straight to your team
Makes calls for you
Makes the calls that keep your diary full.
- Confirms tomorrow's appointments and cuts no-shows
- Calls patients due a recall or check-up
- Fills cancellations from your waiting list
Replies to every message
Replies to patient messages on every channel, instantly.
- Sends preparation instructions before appointments
- Answers parking, access and payment questions
- Hands sensitive conversations to a person
SMS
97% open rateInstant, direct messages that get opened within minutes.
Appointment Reminders
Reduce missed appointments by up to 40% with automated SMS reminders sent 24-48 hours beforehand.
UK GDPR Compliant
Send secure, compliant messages for appointment confirmations, reminders, and practice updates.
Patient Engagement
Keep patients informed with check-up reminders, practice news, and follow-up information via SMS.
SMS use cases for Healthcare
Ready to Collect
Let patients know when letters, forms, or items are ready to collect, with opening hours and directions.
Recall Reminders
Remind patients when they're due a check-up, hygiene appointment, or annual review, with a link to book.
Cancellation Lists
Fill last-minute cancellations by texting patients on your cancellation list about available appointments.
Practice Updates
Share bank holiday opening hours, new services, and changes to how your practice runs.
Message examples
Appointment Reminder
Hi {FirstName}, this is a reminder of your appointment with Dr {Doctor} tomorrow at {Time}. Reply C to confirm or R to rearrange.
Ready to Collect
Hi {FirstName}, your referral letter is ready to collect at {Practice}. We're open until {Time}. Questions? Call us on {Phone}
Check-Up Due
Hi {FirstName}, you're due your annual check-up. Book online: {Link} or call us on {Phone}
Email communications that keep patients informed
Appointment Confirmations
Send detailed confirmation emails with date, time, location, and pre-appointment instructions.
Letters & Summaries
Send referral letters, appointment summaries, and practice paperwork securely by email.
Health Newsletters
Share wellness tips, seasonal health advice, and important practice updates with patients.
Email example
Appointment Confirmation
Subject: Your appointment is confirmed
Dear {FirstName},
Your appointment with Dr {Doctor} is confirmed for {Date} at {Time}.
Please arrive 10 minutes early and bring photo ID. View directions: {Link}WhatsApp for fast, convenient patient communication
Appointment Reminders
Send WhatsApp reminders with quick-reply buttons so patients can confirm or reschedule instantly.
Ready to Collect
Let patients know when letters or forms are ready to collect, with opening hours and directions.
Follow-Up Check-Ins
Send post-appointment welfare messages and direct patients to next steps in their care.
WhatsApp example
Appointment Reminder
Hi {FirstName} 👋 This is a reminder about your appointment tomorrow at {Time}.
Reply:
✅ CONFIRM — to confirm
🔄 RESCHEDULE — to change
See you then!Instagram DMs for approachable patient engagement
Booking Enquiries
Answer questions from people who found you through a reel or post before they lose interest.
Treatment Q&A
Handle questions about treatments, pricing, and availability privately over DM.
Before & After Follow-Ups
Turn engagement on before/after content into consultation bookings, ideal for aesthetic and dental practices.
Instagram DM example
Consultation DM
Hi {FirstName}! Thanks for your interest 😊 We'd love to book you in for a free consultation.
What day works best for you this week?Messenger
Facebook PagesMessenger for easy appointment requests
Appointment Requests
Let patients request or move appointments via Messenger without waiting on the phone line.
Practice FAQs
Answer common questions about opening hours, parking, and registration instantly.
Reminder Follow-Ups
Send a friendly follow-up if a patient hasn't confirmed their upcoming appointment.
Messenger example
Appointment Request
Hi {FirstName}, thanks for reaching out! We have availability on {Date} at {Time} or {Date2} at {Time2}.
Which works best for you?Everything in one shared inbox
SMS, Email, WhatsApp, Instagram and Messenger all land in one place — with built-in CRM and team collaboration.
Shared Inbox
Every SMS, Email, WhatsApp, Instagram and Messenger message in one place. Assign conversations, add notes, and reply as a team.
Bulk Campaigns
Send thousands of personalised messages across SMS, Email, WhatsApp, Instagram and Messenger instantly. Upload contacts, merge fields, schedule delivery.
Built-in CRM
Every conversation becomes a ticket. Track status, assign to team members, and see full customer history.
Smart Scheduling
Schedule campaigns in advance or set up automated sequences triggered by customer behaviour.
Message Templates
Reusable templates with personalisation tags across all five channels. Save time, stay consistent.
Analytics
Track delivery, open rates, response times, and agent performance across every channel and inbox.
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